Youth union members in Quynh Nhai district guide people in installing VNeID.

The provincial-level administrative reform index (ARI) is assessed across 8 areas, 37 criteria, and 88 sub-criteria. Son La province's ARI has continued to maintain positive growth over the years, with an average value of 90.02%, showing a gradual increase year after year. A detailed assessment of the sub-criteria shows positive results across all of them. In particular, the "Organizational Reform" sub-criteria achieved 10.18/10.5 points, ranking first for the second consecutive year among the 63 provinces and cities nationwide.

The component index "Civil Service Reform" achieved 14.23/15 points, ranking 2nd out of 63 provinces and cities, an increase of 14 places compared to 2023. The component index "Administrative Procedure Reform" achieved 12.75/13 points, ranking 32nd out of 63 provinces and cities, an increase of 27 places compared to 2023. The component index "Impact of Administrative Reform on Citizens, Organizations and Socio-Economic Development of the Province" achieved 13.14/16.5 points, ranking 4th out of 63 provinces and cities, an increase of 29 places compared to 2023.

Mr. Lai Nhu Long, Deputy Director of the Department of Internal Affairs, stated: "The above results show the positive awareness and assessment of leaders and managers at all levels regarding the effectiveness of administrative reform in Son La province. This reflects the confidence and recognition of the leadership team for the efforts and achievements in administrative reform. Although there are still some limitations that need improvement, the overall assessment is very positive, showing consensus and optimism within the administrative system regarding the province's administrative reform. This is an important driving force to further promote administrative reform in the province in the coming time."

City One-Stop Service Center staff guide citizens on using online public services.

Administrative procedure reform tasks have been closely linked with digital transformation and public service delivery, especially the implementation of Project 06. Many new models have been piloted at the local level, providing numerous conveniences and benefits for citizens and businesses. Reform of the administrative apparatus has been implemented decisively, urgently, and scientifically, building a streamlined, effective, and efficient system, and reducing staffing levels. The development of e-government and digital government continues to be promoted, with applications and databases developing strongly, data regularly updated, interconnected, and shared, serving increasingly effective management and operational activities.

Mr. Nguyen Ngoc Son, Permanent Vice Chairman of the Provincial Business Association, expressed: To continuously improve the investment and business environment for enterprises, Son La province needs to continue promoting administrative procedure reform, reducing the processing time for administrative procedures by at least 30%. Departments and agencies should maintain regular dialogue with the business community; recommendations should be fully compiled, responded to promptly, and official written responses should be provided with specific deadlines for processing.

With the goal of maintaining and improving its administrative reform index, Son La province is consistently adhering to the principle of proactively and actively innovating in the implementation of administrative reform tasks at agencies and units. The focus is on removing institutional obstacles and bottlenecks to promote development; continuing to accelerate administrative procedure reform closely linked to digital transformation, building a streamlined, efficient, and effective apparatus, and creating a foundation for operating a two-tiered local government model that ensures quality and meets the set goals and requirements.