The Friendly Government model, chaired by the Provincial Party Committee's Mass Mobilization Commission in coordination with district Party committees, has been developed and deployed in communes and wards in the province after 1 year of implementation, bringing about many positive changes in the operations of the current State agencies. Strongly innovating the working style of grassroots authorities, building a working style of "Respecting the people, being close to the people, understanding the people, learning from the people and being responsible to the people" is the initial effectiveness of the model.

Piloted in July 2023, from 3 pilot models, the friendly government model has now been replicated in 33 communes. The model has received the approval, response and appreciation of officials, party members and people, creating a positive change in enhancing the sense of responsibility of serving the people of the grassroots government system. , especially building the style of "Respecting the people, being close to the people, understanding the people, learning from the people and being responsible to the people".

On August 10, 2024, the Chairman of the Provincial People's Committee issued Decision No. 1612/QD-UBND promulgating the set of criteria for recognizing communes, wards and towns that have achieved the model of "friendly government" in Son La province. Accordingly, the set of criteria for recognizing communes, wards and towns that have achieved the model of "friendly government" in Son La province includes 21 criteria on the following aspects: promulgation of documents and propaganda information; government activities Ensuring public democracy, towards e-government, Facilities, civilized and friendly office environment, Building government activities in a close and friendly direction; For cadres and civil servants The image of the head of the Party Committee, government, socio-political organizations, Building a team of cadres, civil servants and grassroots employees who are friendly and responsible to the people.

The implementation of friendly government has concretized the goal of strongly innovating the working style of grassroots government from administrative orders to serving, guiding, mobilizing, and persuading. Units and localities are required to build a team of cadres and civil servants to handle work for the people wholeheartedly and thoughtfully. With the implementation of the motto of 4 pleases including: hello, sorry, thank you, permission and 5 nos: no authoritarianism, arrogance, causing trouble; no bureaucracy, insensitivity, irresponsibility; no corruption, waste, group interests; no flattery, lobbying, deceit; no taking advantage of power and position in performing public duties...

The results achieved in digital transformation in building a friendly government have gradually improved the quality and efficiency of state agencies' operations, built an open and friendly government apparatus to serve the people, created a favorable environment, and promoted local socio-economic development.

Nguyen Hanh