Civil servants of Quyet Thang Ward People's Committee, City handle administrative procedures for citizens.

Arriving at the Reception and Results Department of Quyet Thang Ward, Son La City on the first day of the week, before 7:30 am, the officers and civil servants were present, ready to welcome citizens to do transactions. Strictly implementing the regulations, from neat and polite clothing to a friendly and open communication attitude; a smoke-free working environment; arranging a scientific workplace... has become a routine and habit of the ward officers and civil servants.

Ms. Nguyen Thuy Ha, a civil servant of Quyet Thang Ward, said: Every day, the department receives 30-50 administrative procedure files both directly and online. With the motto "Do all the work, not all the time", we try to process the files, guide and explain to the people the procedures and processes, ensuring early and on time as prescribed.

Mr. Deo Van Phong, Chairman of Quyet Thang Ward People's Committee, shared: Being selected by the City as a pilot ward to implement the "Friendly Government" model, the Party Committee and the Ward People's Committee thoroughly educate cadres and civil servants to raise awareness and responsibility; create the best conditions for people, following the motto "4 xin" (greeting, asking, apologizing, thanking) and "4 always" (always smiling, always gentle, always listening, always helping). At the same time, strengthen inspection of the implementation of office culture, promptly detect and correct substandard behaviors; maintain the "green office" model, plant trees, ornamental plants, flowers in the headquarters campus; arrange a separate area for citizens to wait, with many books, newspapers, and free wifi.

“Green office” model at the Department of Culture, Sports and Tourism.

For departments and branches, the implementation of office culture is focused on implementation. At the Department of Culture, Sports and Tourism, the content of implementing office culture has been thoroughly disseminated to cadres and civil servants; making the implementation of office culture one of the emulation criteria. Subordinate units that work outside of office hours, such as: Provincial Museum, Provincial Library, Cultural - Cinema Center, due to the nature of the work, often in contact with organizations and domestic and foreign tourists, cadres, civil servants and public employees always strictly comply with the regulations on issued ethical standards; there are no negative reports on communication and behavior. In addition, all departments and affiliated units implement the "green office" model, planting trees in the agency area, creating a friendly working environment and space.

Ms. Ngo Thi Hai Yen, Director of the Provincial Museum, said: With the characteristics of a unit that regularly serves visitors to visit, learn about, and research relic sites, the unit has built specific rules and regulations to build the image of the unit's officials and workers as always friendly and hospitable. Regulate uniforms for officials and employees; especially for tour guides serving tourists at relic sites, wear traditional ethnic costumes on all working days. Along with that, thoroughly understand and sign a commitment not to drink alcohol or beer at noon, during working hours; regularly clean the environment; coordinate with units to preserve and regularly repair relic sites.

Handling administrative procedures for people at the Reception and Results Department of Muong La district.

After 5 years of launching, the emulation movement "Cadres, civil servants, and public employees compete to implement office culture" has achieved many positive results. Agencies and units are interested in arranging office premises, public reception areas, and neat and clean working rooms, creating an aesthetic appearance in the office.

The emulation movement is carried out in many rich and diverse forms, closely following the political tasks of each agency and unit, creating a strong change in spirit, working attitude, communication standards, behavior, lifestyle ethics, professionalism and dynamism of the team of cadres, civil servants and public employees. The movement has aroused the spirit, attitude and responsibility of civil servants, contributing to building a civilized and friendly office culture environment, serving people and businesses better and better.

According to: Son La Newspaper